Updating Your Contact Information

We wanted to inform you that due to the notice from Canada Post regarding a potential strike later this month, our ability to send policy documents and letters via postal service could be disrupted. In order to ensure that we can continue to communicate with you without delays, we kindly ask that you provide us with your preferred email address.

By updating us with your email address, we will be able to continue to send you important updates, invoices, policy documents and any other communications via email, avoiding any interruptions. It is extremely important that your premiums are paid within the normal time frames to ensure your insurance coverage remains in full effect. We will not be in a position to avert policy cancellations due to delays by the post office.

To update your email address on file, please contact us.

Personal Insurance, Commercial Insurance & Employee Benefits:

How to Obtain Insurance Documents

HUB International is able to email or fax any insurance documents during the postal service disruption. You can also pick up policy documentation with prior arrangement through our branches.

How to Make a Payment During a Postal Service Disruption

Please do not send payment for insurance policies by mail. It is extremely important that your premiums are paid within the normal time frames to ensure your insurance coverage remains in full effect. We will not be in a position to avert policy cancellations due to delays by the post office.

In order to make timely payments on renewals and all other billing notices, please see the options below.

IF you normally pay your insurance company directly:

  1. Continue to pay as you have in the past.

IF you normally pay through HUB:

  1. Make a payment electronically through your internet banking account
    (set up HUB as a vendor, just as you would a utility bill).

    Bank payment steps:

    • When adding us as a Payee, search for: HUB International Manitoba Limited and/or HUB International Prairies. There are several HUBs across North America and either of the above are applicable for clients located in Manitoba, Saskatchewan, Alberta, Nunavut, Northwest Territories and Yukon.
    • When prompted, key in your 10-digit account number, which is listed on your invoice.
  1. Over the phone by credit card.
  2. Online by credit card. Click here to go to payment portal. Please note that payments made online through this portal will incur a processing fee of 2%.
  3. Drop off your payment at any HUB International location. Our office locations can be found here.
  4. Wire transfers are also an option. Contact us for details if needed.

We appreciate your patience as mail delivery services stabilize. If you have any questions or require support, please reach out to your HUB advisor. We’re here to help!

Thank you for choosing HUB International for your insurance needs.