Due to the national strike started on 25 September 2025, Canada Post is not processing or delivering mail and parcels. Paper documents, cheques, and postal communications are subject to delays.

Updating Your Contact Information

We want to ensure we can continue communicating with you despite postal disruptions. Please provide us with your preferred email address so we can send policy documents, invoices, and other important communications electronically. By updating your email, you help us avoid delays in delivering essential documents. It is critical to continue paying your premiums within the usual timeframes to maintain your insurance coverage. We cannot prevent policy cancellations caused by postal delays.

To update your email address on file, please contact your broker of record or visit your nearest HUB office.

Personal Insurance, Commercial Insurance & Employee Benefits:

How to Obtain Insurance Documents

HUB International is able to email or fax any insurance documents during the postal service disruption. You can also pick up policy documentation with prior arrangement through our branches.

How to Make a Payment During a Postal Service Disruption

Please do not send payment for insurance policies by mail. It is extremely important that your premiums are paid within the normal time frames to ensure your insurance coverage remains in full effect. We will not be in a position to avert policy cancellations due to delays by the post office.

In order to make timely payments on renewals and all other billing notices, please see the options below.

IF you normally pay your insurance company directly:

  1. Continue to pay as you have in the past.

IF you normally pay through HUB:

  1. Make a payment electronically through your internet banking account
    (set up HUB as a vendor, just as you would a utility bill).

    Bank payment steps:

    • When adding us as a Payee, search for: HUB International Manitoba Limited and/or HUB International Prairies. There are several HUBs across North America and either of the above are applicable for clients located in Manitoba, Saskatchewan, Alberta, Nunavut, Northwest Territories and Yukon.
    • When prompted, key in your 10-digit account number, which is listed on your invoice.
  1. Over the phone by credit card.
  2. Online by credit card. Click here to go to payment portal. Please note that payments made online through this portal will incur a processing fee of 2%.
  3. Drop off your payment at any HUB International location. Our office locations can be found here.
  4. Wire transfers are also an option. Contact us for details if needed.

We appreciate your patience as mail delivery services stabilize. If you have any questions or require support, please reach out to your HUB advisor. We’re here to help!

Thank you for choosing HUB International for your insurance needs.